Tech AppleYou will provide technical support and customer service to consumer customers. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly. There may be opportunities to fast track to tier 2 Nordic based on performance.
-To provide basic to moderately complex support to customers on products, systems, peripherals and software
-Logging of calls from customers onto an database and following escalation procedures to resolve problems or issues.
-To provide and maintain strong, professional relationships with all of customers and show empathy for the customers at all times
-All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate ?hot? issues to a more experienced agent.
-To make themselves available to receive calls for a minimum of 80% of their on-linetimeCandidate have to speak fluent English and at least one of the Nordic languages (Norwegian, Swedish or Danish)
Tech AppleYou will provide technical support and customer service to consumer customers. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly. There may be opportunities to fast track to tier 2 Nordic based on performance.
-To provide basic to moderately complex support to customers on products, systems, peripherals and software
-Logging of calls from customers onto an database and following escalation procedures to resolve problems or issues.
-To provide and maintain strong, professional relationships with all of customers and show empathy for the customers at all times
-All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate ?hot? issues to a more experienced agent.
-To make themselves available to receive calls for a minimum of 80% of their on-linetime
We need : Danish (Fluent)
We need : English (Fluent)
We need : Norwegian (Fluent)
We need : Swedish (Fluent)
Type: Permanent
Payment: 21500
Category: IT - All
